We want to fix problems quickly. Most issues are solved by our support team; if not, you can contact our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
1. Customer support
- In the app: open the booking and tap Help.
- Email: support@vivaahsetu.in
- Phone: +91 99999 99999
2. Grievance Officer
| Name | Grievance Officer |
| Designation | Grievance Officer |
| support@vivaahsetu.in | |
| Phone | +91 99999 99999 |
| Address | [to be added in Admin › Settings], [to be added in Admin › Settings] |
3. What to include
Your name, registered mobile number, booking reference (if any), a description of the issue and any screenshots or documents.
4. Timelines
- We acknowledge every grievance within 48 hours and give you a ticket number.
- We aim to resolve it within one month of receipt, and sooner where the law requires it for content or data complaints.
5. If you are not satisfied
You may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in), the consumer commission with jurisdiction, or, for personal data complaints, the Data Protection Board of India.
6. Seller information
Every Vendor's business name, address and GSTIN (where registered) are shown on the booking and invoice. The Platform is operated by [to be added in Admin › Settings], CIN [to be added in Admin › Settings], GSTIN [to be added in Admin › Settings], [to be added in Admin › Settings].