These Vendor Terms apply to businesses and professionals ("Vendor", "you") who list wedding services on Shubho Milan, operated by [to be added in Admin › Settings]. They apply together with our Terms of Use and Privacy Policy.
1. Onboarding and verification
- You register yourself, or our staff register you and send you an invitation to claim your account.
- You must provide accurate business details, the categories and areas you serve, PAN, GSTIN (if registered), bank details, the documents required for your category (for example an FSSAI licence for caterers) and portfolio photos.
- Our team reviews each application and may approve it, reject it with a reason, or ask for corrections. Each category is approved separately.
- You must keep documents valid and tell us about changes. Expired documents may pause your listing.
2. Listings, prices and availability
- Your listing, packages, photos and prices must be accurate and must not infringe anyone's rights.
- Keep your calendar up to date. The Platform blocks dates when a booking is confirmed so you are not double-booked.
- Choose one of the standard cancellation policies for each category. It is shown to customers and saved with each booking.
3. Enquiries and quotations
- Reply to enquiries promptly; response time is shown on your profile and affects your ranking.
- Customer phone numbers are hidden until a booking is confirmed. You must not ask customers to deal or pay outside the Platform for an enquiry received through it.
- Quotations show the customer price and your expected payout before you send them.
4. Fees and payouts
- Shubho Milan charges the commission or service fee set for your category, as explained on the Fees & Payments page. There is no listing fee.
- Customer payments are collected by our payment partner. Your share is paid to your verified bank account at the agreed point, usually after the event, less fees and taxes (including TCS/TDS where applicable).
- Changes to your bank account need verification and are logged.
- Rate changes are notified in advance and never apply to bookings already confirmed.
5. Delivering the service
You are solely responsible for providing the booked service as described, safely and lawfully, with all licences and insurance your business needs. If you cancel a confirmed booking, the customer is refunded in full and we may charge a cancellation penalty, lower your ranking or remove your listing.
6. Reviews
Only customers with completed bookings can review you. You may reply publicly. You must not offer incentives for reviews or post reviews of your own business or competitors.
7. Staff accounts
You can give your staff their own logins with limited permissions. You are responsible for their actions on the Platform.
8. Data protection
Customer data you receive may be used only to provide the booked service, kept secure, and deleted when no longer needed for that purpose or for legal record keeping.
9. Suspension and termination
Either party may end this agreement with 30 days' notice. We may suspend a listing immediately for fraud, safety concerns, repeated cancellations, off-platform payment requests or serious breaches. Confirmed bookings must still be honoured or refunded.
10. Liability and indemnity
You indemnify Shubho Milan against claims arising from your services, your content or your breach of these terms. Our liability to you is limited to the fees we received from your bookings in the 3 months before the claim, except where the law does not allow such a limit.
11. Governing law
These terms are governed by the laws of India. Disputes will first be discussed in good faith, then referred to the courts with jurisdiction over our registered office.