These Terms of Use ("Terms") govern your use of the Shubho Milan website, mobile applications and related services (together, the "Platform"), operated by [to be added in Admin › Settings] ("Shubho Milan", "we", "us"). By creating an account or using the Platform you agree to these Terms. If you do not agree, please do not use the Platform.
1. What Shubho Milan is
Shubho Milan is an online marketplace that helps customers plan weddings and find, compare and book independent wedding service providers ("Vendors") such as venues, caterers, photographers, decorators and makeup artists.
Shubho Milan does not provide the wedding services itself. Each service is provided by the Vendor named on the booking. The contract for the service is between you and that Vendor. We act as an intermediary that lists Vendors, passes enquiries and quotations, and facilitates payments through our payment partner.
2. Eligibility and accounts
- You must be at least 18 years old and able to enter into a binding contract under Indian law.
- You sign in with your mobile number and a one-time password (OTP). Keep your phone and OTPs secure; you are responsible for activity on your account.
- Information you give us (name, event dates, guest count and so on) must be accurate. Family members or a planner you invite to your wedding plan act on your behalf.
3. Enquiries, quotations and bookings
- You may send one enquiry to several Vendors. Each Vendor may reply with a quotation; a quotation is valid for the period shown on it.
- Every quotation and booking shows the full amount you pay, broken down into the Vendor's price, applicable taxes and any platform fee, before you pay.
- A booking is confirmed only when you accept a quotation (or choose an instant-book package) and the advance payment is successful. You will receive a booking reference.
- The price, taxes, fees, payment schedule and cancellation policy shown at confirmation are fixed for that booking. Later changes to rates on the Platform do not change a confirmed booking.
- Changes to a confirmed booking (date, guest count, scope) must be agreed by the Vendor and recorded on the Platform as a revised quotation.
4. Prices, fees and payments
- Prices are set by Vendors. Depending on the category, Shubho Milan earns either a commission deducted from the Vendor's price or a service fee shown to you as a separate line. See our Fees & Payments page.
- Payments are processed by our regulated payment partner. We do not store your full card or bank details.
- Bookings may be paid in stages (for example, an advance of 30% at booking, then the balance before or after the event). Due dates are shown on your booking.
- Paying a Vendor outside the Platform for a booking made through the Platform is at your own risk: payment protection, refunds and support do not apply to such payments.
5. Cancellations and refunds
Cancellations and refunds follow the Vendor's cancellation policy shown on the booking and our Refund & Cancellation Policy. The refund amount is shown to you before you confirm a cancellation.
6. Your contact details and privacy
To protect you from spam and off-platform deals, your phone number is hidden from Vendors until a booking is confirmed. Our Privacy Policy explains how we collect and use personal data.
7. Reviews and content you post
Only customers who completed a booking through the Platform can review that Vendor. Reviews must follow our Review & Content Guidelines. You give us a non-exclusive, royalty-free licence to display content you post on the Platform.
8. Things you must not do
- Use the Platform for anything unlawful, misleading or fraudulent, or impersonate anyone.
- Post false reviews, or offer or accept anything in exchange for a review.
- Scrape, copy or resell Platform data, or try to break or overload our systems.
- Use contact details obtained through the Platform to spam or harass anyone.
9. Our responsibility
We verify Vendors' business details and documents at onboarding, but we do not guarantee the quality, safety or legality of a Vendor's services. To the extent permitted by law, our total liability for any claim relating to a booking is limited to the platform fee we received for that booking. Nothing in these Terms limits liability that cannot be limited under applicable law, including the Consumer Protection Act, 2019.
10. Suspension and closing your account
We may suspend or close accounts that break these Terms. You can close your account at any time from the app or our account deletion page.
11. Changes to these Terms
We may update these Terms. If a change is significant we will tell you in the app or by SMS/email before it applies. The version and effective date are shown at the top of this page.
12. Governing law and disputes
These Terms are governed by the laws of India. Please contact our Grievance Officer first (see Grievance Redressal); you may also approach the consumer commission with jurisdiction under the Consumer Protection Act, 2019.
13. Contact
[to be added in Admin › Settings], [to be added in Admin › Settings]. Email: support@vivaahsetu.in. Phone: +91 99999 99999.